Why Your Office Can't Save You

The Reality of Office Handoffs

Picture this: you miss a call. A lead with a plumbing emergency leaves a message. Your admin, already juggling invoices and parts orders, returns the call 90 minutes later. No answer. Voicemail. The lead already booked someone else.

This story repeats itself hundreds of times a month across contractors. It's no one's fault -- but it's everyone's loss.

The Myth of "Just Call Them Back"

You think your team is on top of it. Maybe you call back within the hour. But the truth is: speed is everything. Studies show the first business to respond to a lead wins 78% of the time.

Same-day is not good enough. You need same-minute.

The Cracks in the Current Process

Even the best office manager can't:

• Reply instantly to every missed call
• Qualify leads via text while answering live calls
• Book appointments during dinner or on Sundays
• Be in 3 places at once

And when she's off sick or on vacation? The whole system collapses. Your revenue is riding on one person's shoulders.

What the Best Shops Do Differently

Top operators have replaced guesswork with automation. They've removed the friction between a missed call and a booked job.

Instead of asking office staff to chase leads, they use AI to:

• Detect missed calls instantly
• Send a personalized SMS to the lead
• Qualify urgency and request details
• Book the job via their calendar

It's Not About Replacing Your Office

Your team is still essential. But they shouldn't carry the full weight of lead recovery.

FixlyAI acts like a 24/7 virtual assistant. It catches what your humans can't -- and then hands off warm leads to your staff.

The Cost of Doing Nothing

Let's say you miss 30 calls a month. If your average job is worth $600, and you convert 40% with proper follow-up...

That's 12 jobs lost. $7,200 per month. $86,400 per year.

Now multiply that by your team size. Or your second location. The leak grows -- fast.