FixlyAI Privacy Policy

FixlyAI Privacy Policy

Last Updated: April 2025

1. Overview

FixlyAI ("we", "our", or "us") is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our services.

2. Information We Collect

We collect both personal and usage data to provide and improve the FixlyAI platform. This includes:

  • Business info: Name, email, phone number, industry
  • Call data: Missed call logs, SMS responses, booking behavior
  • Usage data: Interaction with our tools, reports, and dashboard

3. How We Use Your Data

We use your data to:

  • Recover missed leads and automate follow-ups
  • Generate weekly reports and dashboards
  • Send alerts, product updates, or system notifications
  • Improve FixlyAI performance and customer experience

4. Data Sharing & Disclosure

We do not sell or rent your data. We may share limited information with third-party services (like Twilio or Calendly) only to deliver FixlyAI's core features.

5. Data Retention

We retain call, SMS, and booking data for as long as necessary to provide services and comply with legal obligations. You may request deletion of your account and data at any time.

6. Security

Your data is encrypted at rest and in transit. We follow best practices for secure storage, limited access, and system monitoring to protect your information.

7. Cookies

Our site may use cookies or similar tracking technologies for analytics and session performance. You can disable cookies in your browser settings if preferred.

8. Your Rights

You have the right to access, correct, or delete your data. Contact us at team@fixlyai.com with your request. We will respond within 7 business days.

9. Children's Privacy

FixlyAI is not intended for children under 18. We do not knowingly collect personal data from anyone under this age.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in law, technology, or our practices. If changes are significant, we will notify users by email or on our site.

11. Contact

If you have questions or concerns, contact our support team at team@fixlyai.com.